From my last blog on Indiatimes to this one, there is no change in the services. In fact, the quality of service has deterioted. My wife ordered a Rakhi hamper for her brother on 11th-Aug. The order was shipped on 13th-Aug, and till yesterday (21st-Aug), it was not delivered. Merchant has shipped the order via TNT, and the reason of non-delivery was cited as ‘bad weather conditions’. On digging into details I found out that the order was shipped on 21st-Aug morning.
So this is the state of online shopping with Indiatimes. When I called up customer care, Tapan responded to the call. He was polite and told all the details and offered that the order can be cancelled and mone can be refunded if I want.
All said, Indiatimes is decades behind in online shopping. Hope they learn something or if that is too difficult for them then they should close there shop…
