In one of my earlier post, I have told you that my new Fabia petrol had a sever flaw – “Breaks don’t apply in slow speed”. Skoda acknowledged the problem and tried to fix it. The car was with them for a long time, but the car still had problem after it came back from the workshop.
This was when I went to meet the owner of Mahavir Autos (Skoda Dealer). He was very polite and professional and straight away gave an option of replacing the car. Not only did they replaced the car, they also upgraded it to a higher diesel version.
My experience with Skoda has been really good, not exactly in term of the car, but with the interaction I had with all the people at the showroom. They have truly lived up to their name. I doubt any other car manufacturer or dealer would have been so professional in dealing with replacing the full car.
Read “Letter to Skoda”
Pingback: Skoda recalls Fabia Petrol « Alien World