Written on March 9, 2007 at 2:15 pm by

Review: Indiatimes shopping and Ferns-N-Petals

Filed under Reviews {118 comments}

I ordered this bouquet on 8-March-07-12:30 PM for my wife on the occasion of women’s day. Specifically mentions to be delivered before 5 PM.

First they did not deliver it on the same day.

Second the flowers were of the worst quality – just green buds and grass. Spending Rs. 999/- for this crap what like dropping a 1000 rupee note in gutter. I couldn’t imagine that these guys could send such a product. From no angle it looks like a Rs. 999/- bouquet. In fact it not even looks worth Rs. 100.

I will not refer anyone to buy from fernsnpetals.

At the same time the customer service of Indiatimes is pathetic.  It is not that important to sell each and everything available in this world. It is more important to keep customers happy. First there contact numbers are mentioned wrong on the website (especially for Hyderabad) other cities numbers are usually busy. I was continuously on the line for 15 minutes trying to get through.  Second they will take 4 day to give reply for deliver status. Imagine getting a status or feedback of deliver for flowers that are supposed to be delivered on the same day. There is no logic at all in their replies.

As shown on website

Lily of the Valley - As shown on website

Actual Delivered Bouquet

Fernsnpetals - Lily of the valley - Pic 1 Fernsnpetals - Lily of the valley - Pic 2

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  • http://kanwar.wordpress.com/ pujathakur

    I feel that the online shopping in India needs more time and effort to mature. There is always the feeling that the seller is over-pricing the product, or trying to use the distance as the cover-up and get away with selling a worthless good. On the other hand, most of the sellers in India do fit that profile!! I have had similar experience where some local mp3 player was passed as SONY mp3 stick. The actualy price must have been a few hundred rupees while we bought it for Rs3000/- !!
    From the courteous ,friendly and honest civilization, we have become shrewd and conceited businessmen, always looking for opportunities to make money, even if it is at the cost of our own integrity. Well, I do hope that these “businessmen” realize the long-term repurcusions of such acts and bring in some honesty in their dealings.

  • http://kanwar.wordpress.com/ pujathakur

    I feel that the online shopping in India needs more time and effort to mature. There is always the feeling that the seller is over-pricing the product, or trying to use the distance as the cover-up and get away with selling a worthless good. On the other hand, most of the sellers in India do fit that profile!! I have had similar experience where some local mp3 player was passed as SONY mp3 stick. The actualy price must have been a few hundred rupees while we bought it for Rs3000/- !!
    From the courteous ,friendly and honest civilization, we have become shrewd and conceited businessmen, always looking for opportunities to make money, even if it is at the cost of our own integrity. Well, I do hope that these “businessmen” realize the long-term repurcusions of such acts and bring in some honesty in their dealings.

  • anand

    I also had a similar experience with fernsnpetals…unfortunately i am visiting this website after I placed the order. These guys deducted money from my account and didnt confirm my order. Now they are saying that they haven’t recieved the order. I gave them bank details and everything. And I was sending flowers on someone’s birthday. Now the whole point of flower delivery is lost and I also lost 900 Rs. I feel helpless and dont know what to do. I think we consumers should wake up and make a feedback site which will give rating abt all these online freud sites.

  • anand

    I also had a similar experience with fernsnpetals…unfortunately i am visiting this website after I placed the order. These guys deducted money from my account and didnt confirm my order. Now they are saying that they haven’t recieved the order. I gave them bank details and everything. And I was sending flowers on someone’s birthday. Now the whole point of flower delivery is lost and I also lost 900 Rs. I feel helpless and dont know what to do. I think we consumers should wake up and make a feedback site which will give rating abt all these online freud sites.

  • Roshni

    I agree In addition to not delivering on time, Ferns n Petals have the most pathetic Customer Service.. My advice NEVER use their service is you want something done right!

  • Roshni

    I agree In addition to not delivering on time, Ferns n Petals have the most pathetic Customer Service.. My advice NEVER use their service is you want something done right!

  • Vijay

    I agree – NEVER BUY from Ferns and Petals (www.fnp.in or http://www.fernsnpetals.com).

    I ordered for a bouquet with cake and used their payment gateway, and shockingly the MONEY was DEBITED from my savings bank account and showed payment was made to Ferns and Petals gateway but they denied receiving it when I called them and said it could be a technical error!!! They washed their hands off because of some error in their payment gateway!

    Also they are hypocrits as they say on the site – Customer Satisfaction guranteed, and did not bother to reply to any of my mails!!!!

    NEVER deal with Ferns and Petals or your money may be lost with no way to get it back!!!

    They need to be taken to the court. Beware of Ferns and Petals!!!

  • Vijay

    I agree – NEVER BUY from Ferns and Petals (www.fnp.in or http://www.fernsnpetals.com).

    I ordered for a bouquet with cake and used their payment gateway, and shockingly the MONEY was DEBITED from my savings bank account and showed payment was made to Ferns and Petals gateway but they denied receiving it when I called them and said it could be a technical error!!! They washed their hands off because of some error in their payment gateway!

    Also they are hypocrits as they say on the site – Customer Satisfaction guranteed, and did not bother to reply to any of my mails!!!!

    NEVER deal with Ferns and Petals or your money may be lost with no way to get it back!!!

    They need to be taken to the court. Beware of Ferns and Petals!!!

  • Sujoy Bannerji
  • Sujoy Bannerji
  • Frank

    I have ordered flowers from Ferns and Petals. After seeing the review i called (special instructions – deliver it before 12 noon) around 1205 and nobody was picking the call.
    Just sent a response to the chat message and see how the response:
    [email protected]: for today we canot commit – ??????????????

    How strange it is. Beware of these people

    Frank: I have ordered flowers yesterday – and my orderid s 700043404
    Frank: can you give me the status of the order
    Frank: specifically given a instruction to send before 12 noon
    Frank: showing the status as vendor accepted
    Frank: what this mean
    [email protected]: means ur order has been processed
    Frank: yes
    Frank: processed and when this will be delivered>
    Frank: today? before 12?
    Frank: time is 1205?
    Frank: can you give me the vendor details and number to me
    Frank: that is from aqua bangalore?
    Frank: can you give me the details, or your company contact details….
    Frank: if not the payment will be blocked
    Frank: after seeing the reviews, still booked to see how the delivery is
    Frank: am I talking to the walls?
    [email protected]: for today we canot commit
    Frank: means>
    Frank: donot deilver it, i will ask them to revert my payments
    Frank: give me the details of the contact persons
    Frank: bangalore and delhi
    Frank: if you are not able to deliver it today, y u have to take the orders
    Frank: these chat messages will be posted as my review….. (hopefully take action against you- through court)
    Frank: hopefully you are aware of the law(internet)

  • Frank

    I have ordered flowers from Ferns and Petals. After seeing the review i called (special instructions – deliver it before 12 noon) around 1205 and nobody was picking the call.
    Just sent a response to the chat message and see how the response:
    [email protected]: for today we canot commit – ??????????????

    How strange it is. Beware of these people

    Frank: I have ordered flowers yesterday – and my orderid s 700043404
    Frank: can you give me the status of the order
    Frank: specifically given a instruction to send before 12 noon
    Frank: showing the status as vendor accepted
    Frank: what this mean
    [email protected]: means ur order has been processed
    Frank: yes
    Frank: processed and when this will be delivered>
    Frank: today? before 12?
    Frank: time is 1205?
    Frank: can you give me the vendor details and number to me
    Frank: that is from aqua bangalore?
    Frank: can you give me the details, or your company contact details….
    Frank: if not the payment will be blocked
    Frank: after seeing the reviews, still booked to see how the delivery is
    Frank: am I talking to the walls?
    [email protected]: for today we canot commit
    Frank: means>
    Frank: donot deilver it, i will ask them to revert my payments
    Frank: give me the details of the contact persons
    Frank: bangalore and delhi
    Frank: if you are not able to deliver it today, y u have to take the orders
    Frank: these chat messages will be posted as my review….. (hopefully take action against you- through court)
    Frank: hopefully you are aware of the law(internet)

  • GG

    I totally agree with all of it. You guys won’t believe that I was even harrassed and literally threatened for my life when I questioned their professionalism!!

  • GG

    I totally agree with all of it. You guys won’t believe that I was even harrassed and literally threatened for my life when I questioned their professionalism!!

  • Rajeev Shrivastava

    After suffering a goofup from ferns n’ petals, I can understand what you all went through. I placed an order for a midnight delivery on night of 21st March 2008. The local franchise of fnp delivered it in the noon of 21st! Spoiled the b’day surprise I had in mind. I would think twice before using this service again.

  • Rajeev Shrivastava

    After suffering a goofup from ferns n’ petals, I can understand what you all went through. I placed an order for a midnight delivery on night of 21st March 2008. The local franchise of fnp delivered it in the noon of 21st! Spoiled the b’day surprise I had in mind. I would think twice before using this service again.

  • Yuvraj

    thanks for sharing your experiences. i was about to order cake/flowers as midnight delivery for my wedding aniversary. better i choose any other company with good reputation of customer service. Prices also seem hefty.. thanks once again

  • Yuvraj

    thanks for sharing your experiences. i was about to order cake/flowers as midnight delivery for my wedding aniversary. better i choose any other company with good reputation of customer service. Prices also seem hefty.. thanks once again

  • Ashok

    If you’d like to send flowers, try out http://OrderMonger.com – they take customer satisfaction very seriously and seem to care about the customer. I have used them about half-a-dozen times now and my experience sending flowers through them has been excellent on every single occasion. They don’t however offer their services to every city in India, I wish they’d expand to the smaller cities too.

  • Ashok

    If you’d like to send flowers, try out http://OrderMonger.com – they take customer satisfaction very seriously and seem to care about the customer. I have used them about half-a-dozen times now and my experience sending flowers through them has been excellent on every single occasion. They don’t however offer their services to every city in India, I wish they’d expand to the smaller cities too.

  • http://alienworld.wordpress.com/ Nits

    Thanks Ashok, for the comment and sharing the website.

    I recently ordered some flowers again from indiatimes, and choose the same ferns n’ petals and this time to my surprise they have tried to deliver on time. Of course it didn’t got delivered on time but at least they tied to call the person to find out the location and time to send the flowers.

  • http://alienworld.wordpress.com/ Nits

    Thanks Ashok, for the comment and sharing the website.

    I recently ordered some flowers again from indiatimes, and choose the same ferns n’ petals and this time to my surprise they have tried to deliver on time. Of course it didn’t got delivered on time but at least they tied to call the person to find out the location and time to send the flowers.

  • Priya

    Well, I had ordered a bouquet and a chocolate pack at Ferns n Petals to be delivered to my sister on her b’day this August. I had made the order on phone and I distinctly remember I had given them my sis’ phone number twice so that they could check with her before delievering. But neither did she recieve the bouquet, nor any phone call. Anyway when I called them (6-7 times, that too I called on roaming). They offered to send the order again. However this time again the chocolates were not delievered. Only the flowers reached her. I called them again to find out what’s with the chocolates and they said they’ll reach her doorstep in half-an-hour.

    A total mockery of the concept of gifting and sending your wishes from across miles. This so-called biggest network of florists in India is a bunch of disorganised and unprofessional people. I wish some suitable competitor enters the market to teach them a lesson.

  • Priya

    Well, I had ordered a bouquet and a chocolate pack at Ferns n Petals to be delivered to my sister on her b’day this August. I had made the order on phone and I distinctly remember I had given them my sis’ phone number twice so that they could check with her before delievering. But neither did she recieve the bouquet, nor any phone call. Anyway when I called them (6-7 times, that too I called on roaming). They offered to send the order again. However this time again the chocolates were not delievered. Only the flowers reached her. I called them again to find out what’s with the chocolates and they said they’ll reach her doorstep in half-an-hour.

    A total mockery of the concept of gifting and sending your wishes from across miles. This so-called biggest network of florists in India is a bunch of disorganised and unprofessional people. I wish some suitable competitor enters the market to teach them a lesson.

  • http://alienworld.wordpress.com/ Nits

    Priya,

    I recently tried “Flora India” for sending flowers to my wife. They have same day delivery as well. Even though they did not delivered on the requested time, but they were decent enough to call my wife to inquire when she will be available to receive the flowers.

    Couple of months back, I tried Indiatimes again, and this time again they had some problem, for which they tried to compensate by sending me a free Parker pen.

    Nitin

  • http://alienworld.wordpress.com/ Nits

    Priya,

    I recently tried “Flora India” for sending flowers to my wife. They have same day delivery as well. Even though they did not delivered on the requested time, but they were decent enough to call my wife to inquire when she will be available to receive the flowers.

    Couple of months back, I tried Indiatimes again, and this time again they had some problem, for which they tried to compensate by sending me a free Parker pen.

    Nitin

  • http://shoppping.indiaimtes.com Mridu

    I order for Rakhi hampers 15 days prior to Rakhi, that was shipped 2 days after Rakhi and it got delivered all spoilled sweets and broken rakhi after 5 days from the Rakhi event when I ordered it. Pathetic service in the world. I know they won’t return the money, they don’t care to cancel the order, they don’t provide status of orders… they don’t reply to emails properly, still want to run the business..
    If they are providing the service with such poor quality, they should better close down… I will make sure my friends and family don’t go there in future..

  • http://shoppping.indiaimtes.com Mridu

    I order for Rakhi hampers 15 days prior to Rakhi, that was shipped 2 days after Rakhi and it got delivered all spoilled sweets and broken rakhi after 5 days from the Rakhi event when I ordered it. Pathetic service in the world. I know they won’t return the money, they don’t care to cancel the order, they don’t provide status of orders… they don’t reply to emails properly, still want to run the business..
    If they are providing the service with such poor quality, they should better close down… I will make sure my friends and family don’t go there in future..

  • Pingback: Review: Indiatimes Shopping - From bad to worse « Alien World

  • http://alienworld.wordpress.com/ Nits

    Mridu, I cannot agree more with you. You know there is an old saying – “Unchi dukan feeka pakwaan” – this holds true for Indiatimes. Read my latest experience with Indiatimes @ here .

  • http://alienworld.wordpress.com/ Nits

    Mridu, I cannot agree more with you. You know there is an old saying – “Unchi dukan feeka pakwaan” – this holds true for Indiatimes. Read my latest experience with Indiatimes @ here .

  • Surya

    Could any one here please suggest an online shopping portal to send flowers and chocolates as a gift to my beloved on her birthday ? I really appreciate your help

  • Surya

    Could any one here please suggest an online shopping portal to send flowers and chocolates as a gift to my beloved on her birthday ? I really appreciate your help

  • Sonic

    FernsnPetals ( Ferns n Petals) started with a good name but are now crooks misusing their reputation that is fast dwindling.

    They charged me the full amount through theor payment gateway – never delivered the product and even after emails to them for months did not refund the money – they put the blame of CC Avenue their payment gateway – that confirmed that money was received and transferred in FernsnPetals account but in spite they NEVER refunded the money.

    They are online fraudsters, delivering some orders and making good money with not delivering many (its now like running a Casino – using probability to make money from customers).

    STAY AWAY FROM FERNS N PETALS – if your money is gone – it will disappear into a black hole – they are unscrupulous bunch of thugs if they cant take care of financial losses they caused to their customers!

  • Sonic

    FernsnPetals ( Ferns n Petals) started with a good name but are now crooks misusing their reputation that is fast dwindling.

    They charged me the full amount through theor payment gateway – never delivered the product and even after emails to them for months did not refund the money – they put the blame of CC Avenue their payment gateway – that confirmed that money was received and transferred in FernsnPetals account but in spite they NEVER refunded the money.

    They are online fraudsters, delivering some orders and making good money with not delivering many (its now like running a Casino – using probability to make money from customers).

    STAY AWAY FROM FERNS N PETALS – if your money is gone – it will disappear into a black hole – they are unscrupulous bunch of thugs if they cant take care of financial losses they caused to their customers!

  • Poulomi Basu

    God, I wish I had come across this website before placing an order…
    I had placed an order with them to deliver flowers and cake to my monther-in-law today, on Mother’s Day.
    I have called them 15 times from morning, they don’t know where the order is, no information on status, just keep saying it will be delivered.
    And at times even their number doesnt work…
    Pathetic service..I wonder if it will be delivered at all. If not, will I get my 1000 bucks back?
    We should all complain collectively to some consumer forum. Anyone interested, has any ideas?

    • http://alienworld.wordpress.com/ Nits

      Hi Poulomi,
      Flower service of Indiatimes is pethatic.. mostly beacuse of the vendors, specially ferns-n-petals. Some times back I tried Floral India and was quite sattispfied with their services. Follow up with Indiatimes, and register a complaint with their customer care, they are decent enough to call back and componsate, refund also in case it is not delivered.

      Nits

  • Poulomi Basu

    God, I wish I had come across this website before placing an order…
    I had placed an order with them to deliver flowers and cake to my monther-in-law today, on Mother’s Day.
    I have called them 15 times from morning, they don’t know where the order is, no information on status, just keep saying it will be delivered.
    And at times even their number doesnt work…
    Pathetic service..I wonder if it will be delivered at all. If not, will I get my 1000 bucks back?
    We should all complain collectively to some consumer forum. Anyone interested, has any ideas?

    • http://alienworld.wordpress.com/ Nits

      Hi Poulomi,
      Flower service of Indiatimes is pethatic.. mostly beacuse of the vendors, specially ferns-n-petals. Some times back I tried Floral India and was quite sattispfied with their services. Follow up with Indiatimes, and register a complaint with their customer care, they are decent enough to call back and componsate, refund also in case it is not delivered.

      Nits

  • pooja

    Indiatimes shopping team members,

    I cannot imagine that service from any professional company can be so much hopeless , disgusting !!

    I took that fateful decision to choose indiatimes shopping on 9th may’09 , to place the order of Mother’s day gift . Although the worth of the material I have ordered to be delivered as a gift was not more than Rs600 or so , but I paid Rs 1374 assuming that it also includes packing quality and above all celebrating the occasion on time .

    But on 10th I called customer care where I was ensured that the gift will be delivered by 9:00pm , but the funny part is that delivery time is till 9pm and customer care closes at 8 pm.

    Ok then again as with no other options , we called customer care on 11th to check the delivery , we wasted so much money and time on the most irresponsible company that day . but nothing was delivered till 9 pm even on 11th may.

    When we were prepared to cancel the order , as the occasion was gone , mood was spoiled , some gentleman called to wait till evening saying that the gift will be surely delivered today alongwith complimentary choclates ….

    After repetitive following up , at 7:30 PM on 12th may someone turned up carrying one melon and mangoes that too in a polythene and alongwith the material with no proper quality …

    I cant believe which service in its mind would consider melon as a GIFT that too carrying it in a polythene . is this the definition of FRUIT BASKET …??

    Your services are nuts , worth nothing and you team is a bunch of unprofessionals trying to make people fool .

    In this way people will either loose faith in online services or your organisation with only false promises and marketing gimmicks will disappear from the market .

    Is there is someone to justify such a poor quality service ????

    I need no assurance for future as not any of my friends and niether me will use this lethargic service anymore .

    A troubled and cheated customer ,

    • http://alienworld.wordpress.com/ Nits

      Pooja, I echo ur sentiments… I myself has gone thru all this couple of times, so I have stopped shopping at indiatimes. They are bunch of assholes, who dont know how to run a business. This blog & comments here are testimony for the their highly unprofessional attitude towards the customers.

      -Nits

    • http://alienworld.wordpress.com/ Nits

      BTW, its funny that they sent complimentary melon… :) Who may have such a *meloneous* brain… :)

  • pooja

    Indiatimes shopping team members,

    I cannot imagine that service from any professional company can be so much hopeless , disgusting !!

    I took that fateful decision to choose indiatimes shopping on 9th may’09 , to place the order of Mother’s day gift . Although the worth of the material I have ordered to be delivered as a gift was not more than Rs600 or so , but I paid Rs 1374 assuming that it also includes packing quality and above all celebrating the occasion on time .

    But on 10th I called customer care where I was ensured that the gift will be delivered by 9:00pm , but the funny part is that delivery time is till 9pm and customer care closes at 8 pm.

    Ok then again as with no other options , we called customer care on 11th to check the delivery , we wasted so much money and time on the most irresponsible company that day . but nothing was delivered till 9 pm even on 11th may.

    When we were prepared to cancel the order , as the occasion was gone , mood was spoiled , some gentleman called to wait till evening saying that the gift will be surely delivered today alongwith complimentary choclates ….

    After repetitive following up , at 7:30 PM on 12th may someone turned up carrying one melon and mangoes that too in a polythene and alongwith the material with no proper quality …

    I cant believe which service in its mind would consider melon as a GIFT that too carrying it in a polythene . is this the definition of FRUIT BASKET …??

    Your services are nuts , worth nothing and you team is a bunch of unprofessionals trying to make people fool .

    In this way people will either loose faith in online services or your organisation with only false promises and marketing gimmicks will disappear from the market .

    Is there is someone to justify such a poor quality service ????

    I need no assurance for future as not any of my friends and niether me will use this lethargic service anymore .

    A troubled and cheated customer ,

    • http://alienworld.wordpress.com/ Nits

      Pooja, I echo ur sentiments… I myself has gone thru all this couple of times, so I have stopped shopping at indiatimes. They are bunch of assholes, who dont know how to run a business. This blog & comments here are testimony for the their highly unprofessional attitude towards the customers.

      -Nits

    • http://alienworld.wordpress.com/ Nits

      BTW, its funny that they sent complimentary melon… :) Who may have such a *meloneous* brain… :)

  • Nishant Agrawal

    This is the highest level of non-professionalism, I ever had seen from a company. you know when you order flowers for someone dear to your heart, at that time it’s just not a matter of business or money, but it’s more on emotions & relations. I had ordered flowers for my wife on her b’day, that too at a time when she was on Hospital bed giving birth to our first child. These idiots had accepted the order a week back & confirmed that the delivery will be done. On the said day, they have not delivered niether they bothered to inform me that they will not do the same. Even, I had called them up in morning & they told me that it’s on the way. after 5 p.m., when I called them up again to know then they said that they will return my money as it was not possible for them to deliver the product.

    This company has ruined my entire plan & I am not going to spare these guys so easily. I will take this to consumer court for sure & let these guys understand that what a family & it’s emotions means.

    I work for a large corporate & had referred so many collouges to use their services in past. I will personally make sure that our organisation will stop taking services from your company as well as will share my experience on different bolg sites.

    I will not recommend any one to buy flowers or any other product from this fraud company.

    • http://alienworld.wordpress.com/ Nits

      Hi Nishant, I echo your sentiments… It is really a pathetic situation at indiatimes, so I have found much better options with smaller name in the market.

      Nits

  • Nishant Agrawal

    This is the highest level of non-professionalism, I ever had seen from a company. you know when you order flowers for someone dear to your heart, at that time it’s just not a matter of business or money, but it’s more on emotions & relations. I had ordered flowers for my wife on her b’day, that too at a time when she was on Hospital bed giving birth to our first child. These idiots had accepted the order a week back & confirmed that the delivery will be done. On the said day, they have not delivered niether they bothered to inform me that they will not do the same. Even, I had called them up in morning & they told me that it’s on the way. after 5 p.m., when I called them up again to know then they said that they will return my money as it was not possible for them to deliver the product.

    This company has ruined my entire plan & I am not going to spare these guys so easily. I will take this to consumer court for sure & let these guys understand that what a family & it’s emotions means.

    I work for a large corporate & had referred so many collouges to use their services in past. I will personally make sure that our organisation will stop taking services from your company as well as will share my experience on different bolg sites.

    I will not recommend any one to buy flowers or any other product from this fraud company.

    • http://alienworld.wordpress.com/ Nits

      Hi Nishant, I echo your sentiments… It is really a pathetic situation at indiatimes, so I have found much better options with smaller name in the market.

      Nits

  • mp

    Can someone please recommend a site/company that can be trusted to deliver flowers and chocolate to India. Need to send some this week.
    Thanks much in advance.

    • http://www.fnp.in Sangeeta

      I am regular cusotmer of Ferns N Petals since last 3 years, n very much satisfied with the service. They have very nice collection.. timely delivery.. n customer serive is really commendable.

      • http://alienworld.wordpress.com/ Nits

        Sangz, good to hear that finally some one has good experience with Ferns-N-Petals. And I don’t doubt that you are telling the truth, but the fact is majority of people have a bad experience with them.

        nm

  • mp

    Can someone please recommend a site/company that can be trusted to deliver flowers and chocolate to India. Need to send some this week.
    Thanks much in advance.

    • http://www.fnp.in Sangeeta

      I am regular cusotmer of Ferns N Petals since last 3 years, n very much satisfied with the service. They have very nice collection.. timely delivery.. n customer serive is really commendable.

      • http://alienworld.wordpress.com/ Nits

        Sangz, good to hear that finally some one has good experience with Ferns-N-Petals. And I don’t doubt that you are telling the truth, but the fact is majority of people have a bad experience with them.

        nm

  • Sangeeta

    Hi Nits, I completely understand that whatever happend with u was really bad……
    Did you complain about the same to them?
    My exp with them has been good too used them 15-20 times never had any problem… may be they were overloaded not a excuse just saying

    • http://alienworld.wordpress.com/ Nits

      Hey Sangz,
      My experience with F-n-P is thru indiatimes shopping… And its not once but thrice I have faced the problem… so may be its indiatimes that is bad, not f-n-p. But I don’t use either of them anymore. Once I complained, they sent back a parker pen for not delivering flowers on time.
      - Nits

  • Sangeeta

    Hi Nits, I completely understand that whatever happend with u was really bad……
    Did you complain about the same to them?
    My exp with them has been good too used them 15-20 times never had any problem… may be they were overloaded not a excuse just saying

    • http://alienworld.wordpress.com/ Nits

      Hey Sangz,
      My experience with F-n-P is thru indiatimes shopping… And its not once but thrice I have faced the problem… so may be its indiatimes that is bad, not f-n-p. But I don’t use either of them anymore. Once I complained, they sent back a parker pen for not delivering flowers on time.
      - Nits

  • Sangeeta

    hmmm..thats really bad. They should atleast send complimentary flowers with apology to your wife. What i can suggest you is, Whenever you need to send flowers, order through FNP, local outlet. You may collect on your way to home. They really have very nice collection. N by visiting the outlet you can have a look to the exact order bouquet n prices are much reasonable then any online website.

    • http://alienworld.wordpress.com/ Nits

      Hey Sangz… well you seems to be a die hard fan of FNP… I will try it out on your recomendation. But I usually prefer to order online, because of the lack of time and will to drive on the crowded streets.

      BTW, where r u from? I mean which city has such a good service of FNP?

      • sangeeta

        :) I am from Delhi only, was going thru your blog, its quite impressive…

        • http://alienworld.wordpress.com/ Nits

          Sangz… I too was once from Delhi… :) Moved out 5 years back…

          • sangeeta

            Hey Nits, so where r u now…..in India only?

          • http://alienworld.wordpress.com/ Nits

            Yes… in Hyderabad! But I cherish my years spent in Delhi, more because most of my friends are there. :)

  • Sangeeta

    hmmm..thats really bad. They should atleast send complimentary flowers with apology to your wife. What i can suggest you is, Whenever you need to send flowers, order through FNP, local outlet. You may collect on your way to home. They really have very nice collection. N by visiting the outlet you can have a look to the exact order bouquet n prices are much reasonable then any online website.

    • http://alienworld.wordpress.com/ Nits

      Hey Sangz… well you seems to be a die hard fan of FNP… I will try it out on your recomendation. But I usually prefer to order online, because of the lack of time and will to drive on the crowded streets.

      BTW, where r u from? I mean which city has such a good service of FNP?

      • sangeeta

        :) I am from Delhi only, was going thru your blog, its quite impressive…

        • http://alienworld.wordpress.com/ Nits

          Sangz… I too was once from Delhi… :) Moved out 5 years back…

          • sangeeta

            Hey Nits, so where r u now…..in India only?

          • http://alienworld.wordpress.com/ Nits

            Yes… in Hyderabad! But I cherish my years spent in Delhi, more because most of my friends are there. :)

  • sangeeta

    hmmmm……..thats gr8 :)

  • sangeeta

    hmmmm……..thats gr8 :)

  • Sajad Rather

    Hey Sangz, I am also Fan of Ferns N Petals. They have very gud service and i am using this FNP website last 4 year never i got any complaint or any fake commitment.

    Really they are doing good job….

    Regards Sajad Rather

    • sangeeta

      :) hmmmmmm

  • Sajad Rather

    Hey Sangz, I am also Fan of Ferns N Petals. They have very gud service and i am using this FNP website last 4 year never i got any complaint or any fake commitment.

    Really they are doing good job….

    Regards Sajad Rather

    • sangeeta

      :) hmmmmmm

  • http://wisetechie.com Ankit

    Hi,

    I too am from Delhi and have been the victim of the low service levels of FNP, they are truly the worst of the worst in terms of customer service and satisfaction.

    Enjoy reading my saga with them : http://wisetechie.com/blog/2009/08/24/ferns-and-petals-review-the-aftermath/

  • http://wisetechie.com Ankit

    Hi,

    I too am from Delhi and have been the victim of the low service levels of FNP, they are truly the worst of the worst in terms of customer service and satisfaction.

    Enjoy reading my saga with them : http://wisetechie.com/blog/2009/08/24/ferns-and-petals-review-the-aftermath/

  • AJ

    This character Sajad either works for FnP or has been paid to write positive reviews about them. How can such a so-called “professional” flower service run such a lowly scam?! I made the mistake of ordering from them… wish I had come across this webpage earlier.

  • AJ

    This character Sajad either works for FnP or has been paid to write positive reviews about them. How can such a so-called “professional” flower service run such a lowly scam?! I made the mistake of ordering from them… wish I had come across this webpage earlier.

  • http://www.fnp.in S

    IMAGINE GETTING TWO SIMILAR HALF KG CAKES TO CUT ON YOUR BIRTHDAY!!!

    This was the state when i ordered for A ONE KG TRUFFLE CAKE for my friend’s birthday from FERNS AND PETALS. They delivered TWO HALF KG CHOCOLATE CREAM CAKES!!!

    The great brand name that it is(Sarcasm intended!), EFRNS N PETALS failed to deliver properly decorated flowers too!

    NEVER ever order for anything from FERNS AND PETALS lest you want to get humiliated to the bone!!

    • http://alienworld.wordpress.com/ Nits

      S… this is soo funny and at the same time so embarrassing!

  • http://www.fnp.in S

    IMAGINE GETTING TWO SIMILAR HALF KG CAKES TO CUT ON YOUR BIRTHDAY!!!

    This was the state when i ordered for A ONE KG TRUFFLE CAKE for my friend’s birthday from FERNS AND PETALS. They delivered TWO HALF KG CHOCOLATE CREAM CAKES!!!

    The great brand name that it is(Sarcasm intended!), EFRNS N PETALS failed to deliver properly decorated flowers too!

    NEVER ever order for anything from FERNS AND PETALS lest you want to get humiliated to the bone!!

    • http://alienworld.wordpress.com/ Nits

      S… this is soo funny and at the same time so embarrassing!

  • Nilabha

    FERNS & PETALS

    15th Feb’10- I wanted to send some flowers for my mothers birthday. when i typed in the order & gave my credit card number in their website, i almost immediately got a call from +919711304337. The lady on the line asked me again for the credit card details & promised that the flowers will be delivered on schedule. She also said that i will get an email with my order details.
    16th Feb- i did not get any email from f&p with the order details. I tried sending them a mail & it bounced. Apparently, the UK, USA & India contact numbers (given in their website) does not work. My card has been charged but i have no idea if my flowers will ever be delivered.

    THIS IS ONE OF THE MOST UNPROFESSIONAL ORGANISATION I HAVE DELT WITH. I WOULD ADVISE ALL NOT TO PLACE ANY ORDERS TO FERNS & PETALS.

    • http://thealienworld.com/ Nits

      Nilabha,
      Did you called your bank to inquire about where you CC was charged, and if you doubt the authenticity of the vendon, better to block your card.

  • Nilabha

    FERNS & PETALS

    15th Feb’10- I wanted to send some flowers for my mothers birthday. when i typed in the order & gave my credit card number in their website, i almost immediately got a call from +919711304337. The lady on the line asked me again for the credit card details & promised that the flowers will be delivered on schedule. She also said that i will get an email with my order details.
    16th Feb- i did not get any email from f&p with the order details. I tried sending them a mail & it bounced. Apparently, the UK, USA & India contact numbers (given in their website) does not work. My card has been charged but i have no idea if my flowers will ever be delivered.

    THIS IS ONE OF THE MOST UNPROFESSIONAL ORGANISATION I HAVE DELT WITH. I WOULD ADVISE ALL NOT TO PLACE ANY ORDERS TO FERNS & PETALS.

    • http://thealienworld.com/ Nits

      Nilabha,
      Did you called your bank to inquire about where you CC was charged, and if you doubt the authenticity of the vendon, better to block your card.

  • raksha

    hey
    thanks for posting the reviews…helped a lot in NOT choosing ferns n petals :)
    seeing that you may be a person who would have gifts or flowers delivered to family & friends often…i was wondering if you could suggest me any other gift portal that you rely upon and has satisfying customer service
    i live in mumbai and i want to send gifts to a town in southern india Udupi, Karnataka…
    let me know whenever you get a chance…
    thanks!!

  • raksha

    hey
    thanks for posting the reviews…helped a lot in NOT choosing ferns n petals :)
    seeing that you may be a person who would have gifts or flowers delivered to family & friends often…i was wondering if you could suggest me any other gift portal that you rely upon and has satisfying customer service
    i live in mumbai and i want to send gifts to a town in southern india Udupi, Karnataka…
    let me know whenever you get a chance…
    thanks!!

  • http://fernsandpetals Madhusmita Sahoo

    I ordered a bouquet of pink roses from ferns and petals and the actual order that gets delivered is a bunch of some purple flowers!! and surprise surprise its in name of some random person written in the worst kind of writing imaginable..I called a zillion times to their office and they say it will get delivered by EOD!!!! hello it is somebody’s b’day
    Never never never ever order from this site… Beaware…LIke parrtos they will keep repeating one line.. it will get delivered.. n it might actually never be

    • Nits

      Yeah Madhu… I agree! They are the worst online flower shop.

  • Nits

    Yeah Madhu… I agree! They are the worst online flower shop.

  • rovo_mila

    Ordered a midnight delivery. Double checked 2 minutes before midnight. Was told that it will be delivered before 0030 hrs (in next 30 minutes). But it was delivered even till next day 11′O clock. After multiple phone calls (which got cut while they put us on hold), reason of server, telephone lines , vendor (basically everything) being disabled was told.

    After spending so much money ‘just on flowers’ within metro cities and getting this kind of service is unacceptable.
    Also for payments, they called me instantly, and advised to tell the credit card number on phone (instead of entering online). No reason was provided for that.

    • Nits

      Rovo, I agree online shopping in India is still in its nascent stage. And online shops like these are just shameful.

  • rovo_mila

    Ordered a midnight delivery. Double checked 2 minutes before midnight. Was told that it will be delivered before 0030 hrs (in next 30 minutes). But it was delivered even till next day 11′O clock. After multiple phone calls (which got cut while they put us on hold), reason of server, telephone lines , vendor (basically everything) being disabled was told.

    After spending so much money ‘just on flowers’ within metro cities and getting this kind of service is unacceptable.
    Also for payments, they called me instantly, and advised to tell the credit card number on phone (instead of entering online). No reason was provided for that.

    • Nits

      Rovo, I agree online shopping in India is still in its nascent stage. And online shops like these are just shameful.

  • marosalonko

    SHITTT ! dats terrible… :P d delivered 1 luks like it has been freshly taken out frm d soil ..yet NO FLOWERSSS >.shit maaaannnn !

  • Aamjanta

    Pathetic service, please be prepared before using their services. One of the worst experiences ever. I had ordered for a bunch of roses and rasagullas, during the day called 3 times to check the status, around 4:30 when I call I am informed the rasagullas are not available so it has not been delivered, but I was not informed till I CALLED- WHY???. To top it no alternative was given, I was to receive a call back in 5 min but after 45 min no call. I pay an atrocious 760Rs (which is fine if the service was upto mark), waste MORE MONEY and time calling them. I call up after 45 min of waiting and am informed of stuff I already know with no action or alternative AND I AM PLACED ON HOLD FOR 10 MIN AGAIN, AND AGAIN I AM TOLD I'LL RECEIVE A CALL BACK IN 5 MIN. Wasted effort aS OF NOW i AM STILL WAITING for the call back.I guess they'll deliver after the occasion.
    I am really disappointed…unfortunately I had placed two orders together I shudder to think what will happen to the 2nd one.

  • http://thealienworld.com Nits

    Aamjanta, I agree. Their service is really pathetic. I have posted this few years back, and even after so many years there is not improvement in the service. Indiatimes shopping is really in a sorry state.

  • Suhasini_nifd_design

    Hello,
    I booked a Rakhi through Ferns ’N’ Petals on 4th Aug. 2010. The order number was 700510072 (CZ Gems Combo Rakhi). The Rakhi was supposed to be delivered on 9th Aug, but the incomplete delivery was made on 10th Aug. According to the order combo Rakhi should be delivered, but when the envelope was opened at receiving end, there was only one Rakhiin the envelope. Ilogged a complaint on the company website([email protected]), but have not received any response from them till date. After that I called(011-26802680) them on 11th Aug. in their call centre then Mr. Ravi told me that they will look into the issue & if the complaint is correct they will deliver the rakhi by 12th Aug. But we have not got any response from the company. After that I called once again in the call centre, this time Mr. Surendra Saini was on call. He replied that he has checked with the backend & confirmed that only one Rakhi was delivered. Also he has given assurance that the other Rakhi will be delivered definitely on 16th Aug. But as usual no reply. So I again called in the call centre on 17th Aug., this time it was Miss/Mrs. Anita. She forwarded the case to Miss/Mrs. Vijeta (their team lead). Miss/Mrs. Vijeta again assured that any how the delivery will be made on 20th Aug. same result: No reply through mail/call, no rakhi. I again called in the call centre on 21th Aug., again talked with Mr. Surender Saini. This time he assured that it will be surely done by 23rd Aug., if not they will return the money+delivery will also be made. But again same result. Till date 2nd rakhi is not reached to destination address.
    After charging Rs 249 for two Rakhi, they have delivered only one. Through this review I would like to warn other consumers that this is a fraud company. Kindly avoid this company.

  • http://thealienworld.com Nitin

    @Suhasini: Thanks for posting the review. I wish F-n-P guys should see these reviews and get to know what consumers generally think about them.

  • http://www.gutterguardreviews.net/gutter-guard-cost gutter guard cost

    Thanks for information, I’ll always keep updated here!

  • Nm Thephenomenal

    very poor cooperation with customers…

  • Nm Thephenomenal

    very poor cooperation with customers…

  • Abc

    the situation hasn’t changed over the last two years. we sent a bunch of flowers that were never delivered and the customer service guy kept lying about the reasons & even refused refund !

    • nihar

      I have placed an order on 21st Jan, the exeperience is wrost…..

      Flowers were of the worst quality – just green buds and grass.

      I have spent 1900 and the cake whatever they have delivered is max cost 100 rupees

  • Divya

    My husband paid an exorbitant amount on Ferns and Petals, and the result was so poor. The flowers that reached me on 9th may 2011 were all dried up and very poor. The green fillers were also very old. The card alongwith the bunch of flowers, had a envelope whose paper had turned yellow, the card looked very cheap, as if it was picked from the street. I will never use or recommend FNP to anyone….

  • Bio Data

    A real insight of Ferns and Petals (Ferns n Petals)

    I placed an order on 24th July for a Cake Rs 1000 and Nice
    Designer Bunch of 18 Orange Roses Rs 699 to be delivered on 25th for location
    Jalandhar.

     

    They gave a call on 25th, that orange roses are not available
    and they can replace with other roses. I confirmed to replace with red roses.

     

    When the boy went to deliver these gift items to the
    receiver, the receiver was surprised to see the bouquet of 10-12 roses and cake
    and was refusing to accept the items. They assumed that the person is
    delivering to wrong address. The condition was so bad, the quality was so poor,
    the cake was a 3rd class cake. They accepted seeing my name and took the
    contact details of the vendor (ferns n petals retail or franchisee)

     

    They gave me a call informing about this quality. I made a
    complaint to Ferns n Petals to either resend the correct items or give a
    refund. To a surprise, they asked me to get a screenshot from the receiver for
    the items. What tf? They are telling me to ask the receiver to take screenshot
    and send.

     

    I refused to do so and asked them to take immediate action
    or confirm the things with vendor first. I also called up the vendor assuming
    that he might have tried to save the money by sending 3rd class items. However,
    he confirmed that he bought the cake for Rs 350 from a local shop because ferns
    and petals do not pay them more than this amount. Further he said he was not
    told about any design or any silk wrap around the bouquet. He was simply asked
    to send a bunch of 12 roses.

     

    SO this is the real insight of Ferns and Petals. Beware
    before you place an order with them. They service, quality has now gone to this
    extent. I have used ferns and petals service earlier as well and they used to
    send Radisson cake Rs 800 every time. However, now their service is 3rd grade
    as they are paying only Rs 350 to vendor without giving them bouquet design
    instructions or materials.

     

    Further they customer support is poor. I emailed them the
    response of the vendor as asked to either resend items or give a refund.

     

    They didn’t replied to me through phone or email and instead
    send someone to get the items back from the receiver.. What tf?

     

    So i am trying to bring their real face in front of you
    guys.. Beware of such companies… I called up a local florist in Jalandhar and
    asked him to send a nice bouquet and Radisson cake. He did so for the same
    amount and next day i deposited the money in his account.

     

    Don’t buy from Ferns and Petals unless you want a 3rd grade
    quality and service.

     

     

     
     

  • Asminidhi

    It very sad day; i have chosen this Fern N Petals to deliver a Birthday Cake & Flowers.
    These people have time sense…..they have…delivered it in the evening instead of Morning.
    They have no commitment once they get their money ….and representative setting at customer care are just Morons…they lack basic education to the extent they don’t know to write a simple address.

    If you taking this service; be careful ; no one will take care of your concerns; You are just wasting Money That’s  All   

    Nidhi 

  • Bhrat

    Placed an order with FnP thinking that it will make my girl friends b’day a memorable day, but it turned out to be my biggest mistake relying on them. They did make it a memorable day by spoiling it in every sense. Order which was supposed to be delivered by 2′o clock in the afternoon was delivered at 7 pm after calling again and again. This is one part another were when i asked not to disclose my name even then it was disclosed and followed by partial delivery.
    This way FnP made it a very memorable day by spoiling it in every aspect they could.
    Thanks for your support FnP in spoiling the day which was of utmost important for me.

  • chinnu

    hey guys i read all the reviews which are placed above and felt too confused bcoz I planned to send a bouquet to Delhi through FnP florist. Plz friends can anyone suggest me one user friendly trustful channel for that?

  • Sandeep

    Hi Everyone. I have used the Ferns and petals service on Diwali occasion to send the bouque to someone special in my life and placed the order. I have received the order confirmation and then when I checked the status of  deliverable in the morning, I was told that it will be delivered in the evening. WHen I called up in the evening , the customer care mentioned that the order cannot be delivered today on Diwali. Such a pathetic service… I would have used someone else service to deliver it. To add to the frustration, only email was sent by the company to inform me that it cannot be delivered, when they had my mobile number too.. I don;t understand why the company cannot give me a call if the order is being cancelled right away. You  cannot trust it for any of its services.
    A Great idea to start this kind of services, but very very poor in its implementation and trustworthiness.

    I won’t recommend Ferns and PEtals to anyone, as it is going to spoil the special moments in your life. You can imagine the disappointment from the fact that this post is being written on Diwali day itself for the company.

  • lawgirl

    Never ever avail the services from Ferns and Petals…I had gotten this heart shaped chocolate cake for my friend…not only did I have to call them a million times in 6 hours….they did end up delivering the worst possible cake!!!!!…and it’s really irritating to wait while you get someone to assist you on the phone….if you listen to the song  that they play..your head is gonna hurt for the rest of your life…I would totally sue them, if it was worth my time….
    FERNS N PETALS, YOU GUYS SUCK!!!!!!!!!!!!!!!1

  • Dipti

    I agree !!! Similar thing happened with me…. PATHETIC SERVICE.. When I called them for the complaint all they could do was say sorry and offer a 10% discount on my next purchase. What a DISGRACE  !!! They should be ashamed…

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