“Aromas of China” is the new restaurant in Hyderabad city. It is owned by BJN Group and is located on top floor in the new City Center mall.
First let me tell you the good points: Ambience is nice and food is good.
Now the list starts for the bad points: Service is pathetic. This may be an understatement. To give you an example, I have visited this place twice in last two months and in both the occasions the service failed miserably on the score card. If I have to rate their service on a scale of 1 to 10 – 10 being the highest, then I shall rate them 2.
The first time I visited there for dinner, it took them 15 minutes to serve water and menu and that too after I spoke with manager of the restaurant. This was the beginning. To take my order it took them another 15 minutes. So first half-an hour was only for placing the order.
To make matters worse it was a maddening crowd there. It was more like a railway station then a restaurant. I think the customers out there were not to be blamed for that. They too were waiting for their meals, and in absence of that they had nothing left other than to use their mouth to chatter around.
Listen further… if things were not bad enough then they had more spices to add to it. Restaurant was full of smoke which had made the place suffocating. In fact my eyes started burning.
I finished my dinner in quick 23 minutes. They later gave the feedback form, in which I gave my genuine feedback. Next day I got a call, apologizing for inconvenience caused, explaination about the smoke part was due to the AC failure and asked me to give them one more chance to serve me better.
So this is the reason of my second visit. Last week I had to take out my team for lunch, and so we thought to go to Chinese joint.
AoC got the opportunity to improve their track record. But I guess they are not too concerned about that. It again took 37 minutes for them to take the order. We spent nearly 3 hours for lunch. First two hours was for ordering and waiting for it to come. Guess what… they did not give the feedback form this time. :)
That was my last visit and I do not plan to visit that place again, unless I hear back some performance improvement. Of course it is time of performance appraisals in my company:)
